When implementing the tool, we support you in the design, consulting, implementation and support. This tool helps you to efficiently manage your customer relationships, optimizing sales, marketing and customer service processes.
With the implementation of this service we offer you:
Service Cloud
With this platform, you can manage cases, keep detailed track of each interaction, and offer personalized service that will make your customers feel unique and well cared for.
Marketing Cloud
It allows you to create and manage marketing campaigns across different channels such as email, social media and online advertising. Plus, you can analyse the results and adjust your strategies for better impact. It’s like having a marketing team at your fingertips.
Sales Cloud
It helps you manage your sales opportunities from the first contact to the closing of the deal, giving you a complete view of your potential customers. It also allows you to track interactions and gives you valuable insights so you can close your sales more efficiently.
It is important to note that the successful adoption of these technologies requires not only the implementation of software, but also a well-defined strategy and a focus on training and adaptation of teams.
As the market evolves, we encourage you to evaluate how these CRM trends can align with your long-term business goals. Digital transformation is an ongoing process, and keeping up with these innovations can be key to maintaining a competitive advantage. We want to show you how you can adapt these tools:
Inexmoda implemented Salesforce with us to improve data management and increase productivity.
Inexmoda, a leader in driving the fashion industry in Colombia and Latin America, faced challenges in efficiently using Salesforce. Its sales teams experienced problems such as unexpected logouts and tedious manual processes that affected their productivity
We applied our consulting experience and knowledge of Salesforce, transforming this situation:
The results were:
Salesforce became a strategic ally for Inexmoda, centralizing information and enhancing its commercial management.
This collaboration exemplifies how a proper Salesforce implementation can transform operational efficiency and strengthen customer relationships.
At Ceiba, we are committed to our customers’ success through cutting-edge technology solutions.
